Klarna CEO Sebastian Siemiatkowski has already used AI to exchange himself throughout earnings studies, and now Klarna is utilizing AI to clone him one other means: by an AI-powered cellphone hotline.
The hotline is now open for customers to offer suggestions to an interactive AI model of Siemiatkowski that’s educated on his “actual voice, insights, and experiences,” in response to a press launch.
“Prospects, together with shoppers and retailers alike, can converse to it about product options, points and ideas for enhancements,” Klarna says. “‘AI Sebastian’ may reply questions on Klarna’s imaginative and prescient and mission, and talk about its founding story and journey thus far, primarily based on learnings from ‘actual life Sebastian.’”
After the hotline takes a name, a transcript and abstract are generated which can be “mechanically analyzed by a big language mannequin (LLM), populating an inner dwell feed and innovation dashboard.” Klarna says its product and engineering groups will then overview the “actionable insights instantly” and assign “precedence duties.” The corporate claims that points raised immediately may “translate into tangible product enhancements already the next day.”
Telephone numbers for the hotline can be found now within the US, +14246675385, and Sweden, +46852512594. I referred to as the US hotline simply to see what the expertise was like. After a short message telling me the decision could also be recorded, the AI model of Siemiatkowski prompted me to share suggestions about utilizing Klarna. It doesn’t matter what I requested AI Siemiatkowski, even sillier questions, the AI typically tried to push me again to sharing suggestions.
That’s an attention-grabbing query. My focus is fully on Klarna and gathering suggestions to enhance our companies. I don’t have data or conversations with characters from video games like Fortnite. I’m right here to listen to your ideas on Klarna. Is there the rest about your expertise with Klarna that you just’d prefer to share, or any concepts you have got for the way we may make issues even higher?
OpenAI additionally has a hotline to speak with an AI chatbot. You possibly can name ChatGPT at 1-800-CHATGPT.
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