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Well-liked synthetic intelligence (AI) chatbot platform Character.ai, extensively used for role-playing and artistic storytelling with digital characters, introduced Wednesday that customers below 18 will now not be capable to have interaction in open-ended conversations with its digital companions beginning Nov. 24.
The transfer follows months of authorized scrutiny and a 2024 lawsuit alleging that the corporate’s chatbots contributed to the demise of a teenage boy in Orlando. Based on the federal wrongful demise lawsuit, 14-year-old Sewell Setzer III more and more remoted himself from real-life interactions and engaged in extremely sexualized conversations with the bot earlier than his demise.
In its announcement, Character.ai stated that for the next month chat time for under-18 customers might be restricted to 2 hours per day, step by step lowering over the approaching weeks.
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A boy sits in shadow at a laptop computer laptop on Oct. 27, 2013. (Thomas Koehler/Photothek / Getty Photos)
“Because the world of AI evolves, so should our strategy to defending youthful customers,” the corporate stated within the announcement. “Now we have seen latest information stories elevating questions, and have obtained questions from regulators, concerning the content material teenagers could encounter when chatting with AI and about how open-ended AI chat on the whole would possibly have an effect on teenagers, even when content material controls work completely.”
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Character.ai emblem is displayed on a smartphone display screen subsequent to a laptop computer keyboard. (Thomas Fuller/SOPA Photos/LightRocket / Getty Photos)
The corporate plans to roll out related modifications in different nations over the approaching months. These modifications embody new age-assurance options designed to make sure customers obtain age-appropriate experiences and the launch of an unbiased non-profit centered on next-generation AI leisure security.
“We might be rolling out new age assurance performance to assist guarantee customers obtain the best expertise for his or her age,” the corporate stated. “Now we have constructed an age assurance mannequin in-house and might be combining it with main third-party instruments, together with Persona.”

A 12-year-old boy varieties on a laptop computer keyboard on Aug. 15, 2024. (Matt Cardy)
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Character.ai emphasised that the modifications are a part of its ongoing effort to stability creativity with group security.
“We’re working to maintain our group secure, particularly our teen customers,” the corporate added. “It has all the time been our aim to offer an enticing area that fosters creativity whereas sustaining a secure setting for our total group.”

