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Should you’ve ever been locked out of your work pc, you already know the pressing want to achieve IT help. Sadly, helpdesk workers are sometimes busy helping others, which might imply a major delay earlier than you regain entry.
Andrei Serban realized the essential significance of IT’s guide work when he was a product lead on Rippling’s apps and integrations staff. Serban, who joined Rippling after it acquired his coding safety startup Fuzzbuzz in 2023, noticed a chance to automate lots of the helpdesk’s primary duties with AI, from resetting passwords to granting entry to apps like Figma and Miro, and routine troubleshooting.
Sereban couldn’t wait to get began on his imaginative and prescient. He left Rippling final 12 months to discovered Console, a startup on a mission to assist IT groups scale back mundane, repetitive duties, thereby releasing up time for helpdesk professionals to work on extra strategic and complex initiatives.
Whereas making an attempt to automate helpdesk capabilities isn’t new, Console differentiates itself from present rivals, together with Moveworks, which was acquired by ServiceNow in March for $2.85 billion, by forgoing lengthy, complicated set up processes. Because of its simple integration with Slack, Console’s AI assistant might be made accessible to everybody within the firm in only a few weeks.
“We’re in a position to get there so quick since you don’t require you to exchange your assist desk,” he mentioned.
Console sees itself as an AI co-worker that uplevels present helpdesk professionals. Serban even instructed that as firms digitize extra of their operations, the IT perform will grow to be more and more very important.
Workers message Console on Slack and the startup’s AI agent rapidly responds to requests as a result of it is aware of every little thing concerning the consumer, from their particular laptop computer mannequin to the functions they’ve permission to make use of. Console’s AI can resolve over 50% of the duties by itself, and it’ll loop in somebody from IT for extra complicated points, Serban mentioned.
The quick set up time attracted prospects, together with Scale AI, Flock Security, and Calendly.
These buyer wins have led Console to safe $6.2 million in seed funding from Thrive Capital.
Vince Hankes, a associate at Thrive, mentioned that the agency, which has backed lots of the main AI firms, together with OpenAI, Cursor, and ElevenLabs, has had a thesis about synthetic intelligence’s potential to help with IT duties since ChatGPT was first launched within the fall of 2022.
Whereas Hankes acknowledged that Console’s quick integration would possibly make it appear simply replaceable, he believes its AI know-how will enhance so rapidly with consumer adoption that it’ll grow to be an indispensable, deeply built-in system important to everybody on the buyer’s firm.
Console’s purpose is to finally begin supporting different capabilities, together with answering worker requests about HR, finance, and authorized.
“We wish Console to be an worker’s first name for assist,” Serban mentioned.
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