We’re seeing studies throughout social media that customers of Elon Musk’s X are getting caught in limitless loops and, in some instances, getting locked out of their X account, following a compulsory two-factor safety change that appears to have gone mistaken.
On October 24, X mentioned in a submit that it was asking customers who depend on passkeys or {hardware} safety keys (equivalent to Yubikeys) as their methodology of two-factor authentication to re-enroll utilizing the x.com area. (Customers who use an authenticator app are unaffected.)
X mentioned this was a part of an effort to retire the older twitter.com area, which at the moment redirects to x.com. That change took impact in Might 2024. The issue is that passkeys and safety keys are digitally tied to the previous twitter.com area and might’t be transferred to x.com. Meaning customers need to manually un-enroll and re-enroll utilizing the brand new x.com area.
As a part of the switchover, X warned that after November 10, prospects would have their accounts locked till they re-enroll or select one other methodology of two-factor authentication.
Now that the deadline has handed, loads of customers are reporting that they’ve been locked out of their accounts and might’t re-enroll their passkey or safety key, citing error messages or getting caught in an limitless loop.
That is the most recent problem to beset X, now owned by Elon Musk after he purchased Twitter, because it was identified then, for $44 billion. Since taking cost of the social networking web site, the corporate has skilled large layoffs and numerous controversies.
X didn’t reply to a request for remark, however Musk, who now owns X, has been posting as traditional, presumably unaffected by the change.
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