U.S. grocery distribution large United Pure Meals (UNFI) stated on Tuesday it’s working to revive its capabilities following a cyberattack final week that continues to disrupt the grocery provide chain.
UNFI stated as a part of its third quarter earnings report that it was “diligently managing by way of the cyber incident” it confirmed on Monday. The corporate is “serving to our prospects with short-term options wherever attainable,” stated UNFI chief government Sandy Douglas in ready remarks.
On the corporate’s post-results convention name, Douglas stated UNFI is “persevering with to soundly convey our techniques again on-line and restore broad-based customer support as quickly as attainable.”
The corporate, which is the first distributor for Amazon-owned Complete Meals, and provides over 250,000 grocery retailer merchandise together with frozen items, disclosed on Monday that it had recognized unauthorized entry to its IT techniques. Douglas stated on its name Tuesday that the corporate has since shut down its complete community.
The corporate has not described the character of the cyberattack, nevertheless it stated the intrusion was inflicting ongoing disruptions to its operations, together with its capability to meet and distribute buyer orders.
Douglas informed traders on the decision that the corporate was transport to prospects “on a restricted foundation.”
One buyer of UNFI informed TechCrunch that they’re trialing a brand new product in Complete Meals shops this week, however stated a lot of their provide had not been delivered. The shopper stated they’ve heard nothing from both UNFI or Complete Meals in regards to the disruption.
TechCrunch has heard anecdotal reviews of diminished or empty cabinets at some shops affected by the disruption at UNFI, however it’s not instantly clear if that is as a result of cyberattack or different provide chain points. A lot of the downstream real-world impression on grocery shops and their prospects is probably not seen till later this week.
Complete Meals has not returned a request for remark from TechCrunch. Reuters cited a Complete Meals spokesperson as saying that the retail large was “working to restock our cabinets as shortly as attainable” and referred further questions again to UNFI.
It’s not clear how a lot UNFI has spent on cybersecurity, nor who’s finally chargeable for cybersecurity on the firm.
A spokesperson for UNFI didn’t reply to a request for remark when contacted by TechCrunch on Tuesday.
A lot of the UNFI’s external-facing techniques are offline, together with internet techniques utilized by suppliers and prospects, in addition to the corporate’s VPN merchandise, in line with checks by TechCrunch.
UNFI reported $8.1 billion in internet gross sales within the quarter ended Might 3, 2025. The corporate stated it was anticipating to report a loss on internet revenue and earnings per share for its 2025 outlook following the ending of a contract with a grocery retailer chain’s operations within the U.S. northeast, however that it’s not adjusting its outlook presently as a result of “ongoing evaluation” of the cyberattack.
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