Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down providers at different components of the corporate, too.
“We’re presently experiencing intermittent community interruptions with a few of our purposes, together with the system that runs our digital well being data,” Kaiser Permanente says in an alert for Northern California residents. “Presently, you might not be capable of entry some options on our web site, together with e-visits, billing, message heart, and data.”
“Moreover, a few of our pharmacy, laboratory, radiology, and name heart techniques are experiencing intermittent interruptions. This might have an effect on our capability to promptly course of your prescriptions, lab attracts or take a look at outcomes, or radiology procedures. We apologize for the inconvenience.”
One Verge staffer noticed the issues firsthand right now whereas making an attempt to get a prescription stuffed at a Kaiser hospital pharmacy. They stated all of the pharmacy’s techniques have been down, together with cost terminals, and that the pharmacists needed to fill out a point-of-sale kind to fill the prescription. Staffers on the pharmacy warned about lengthy wait occasions, saying it might take an hour to fill a easy prescription.
The problems seem to increase past simply Northern California, as a thread on Reddit contains studies of points from locations like Southern California, Maryland, and Portland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it’s “working to revive providers as quickly as doable.”
Kaiser Permanente didn’t instantly reply to a request for remark.
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