Businesses are progressively introducing software to construct and oversee AI agents, striving to encourage enterprises to embrace artificial intelligence. New Relic mirrors this trend. As the data observability firm unveils its unique AI agent platform, it acknowledges it’s not the sole contender in the arena.
On Tuesday, New Relic revealed a code-free agentic platform, empowering enterprises to assemble data observability AI agents. These agents are designed to scrutinize a company’s data, aiming to identify glitches and hitches before they can disrupt products. Designated the New Relic Agentic Platform, it enables firms to deploy pre-fabricated agents and oversee current bots alike.
Furthermore, it accommodates the model context protocol (MCP), a mechanism linking AI applications with external data repositories, and harmonizes with other New Relic utilities.
New Relic does not aspire to be the singular platform utilized by companies for the oversight and implementation of all their AI agents, Brian Emerson, the emerging firm’s recently appointed chief product officer, conveyed to TechCrunch. Rather, the objective is to furnish customers with comparable agent-creation functionalities for observability that they can find elsewhere.
“Our intention is not to construct this for general application,” Emerson stated. “We are developing it to achieve specific results pertinent to observability. Moreover, it establishes an environment enabling collaboration with the broader ecosystem and available tools, while recontextualizing these within the challenges we aim to address for our user profiles and within the realm of observability.”
Applications enabling users to oversee AI agents have surged in recent months, as corporations endeavor to ascertain methods for assuaging business entities’ apprehensions regarding the granting of AI agents permission to their data and programs.
Salesforce was arguably the initial entity to unveil an agent platform in late 2024, naming it Agentforce. OpenAI introduced its proprietary iteration of this technology, OpenAI Frontier, earlier in the current year. The research firm Gartner has designated such agent platforms as “essential infrastructure” and a pivotal element for promoting AI adoption among enterprises.
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In line with the objective of boosting enterprise technology assimilation, New Relic additionally disclosed novel utilities centered on OpenTelemetry (OTel), an open-source observability paradigm.
The firm declared its application performance monitoring (APM) agents are presently furnished with OTel functionalities, allowing businesses to supervise OTel data flows concurrently with their disparate data origins from a unified location. This initiative seeks to resolve a prior issue of fragmentation which had been impeding widespread enterprise acceptance of the OTel framework.
“Simply transmit your OTel data to us,” stated Nic Benders, New Relic’s chief technology strategist. “During this undertaking, we have ascertained that operating all OTel [data] collectors presents somewhat of an encumbrance for numerous global teams. Therefore, possessing an OTel-centric fleet management system is of paramount importance.”
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